Clear before you pay

Shipping & returns

The ShopKolbo catalog is currently a preview for customers in the United States. Purchases are not yet available. Prices are shown in U.S. dollars (USD).

Shipping quote

When ordering becomes available, enter the destination and postal code on a product page or in the cart to see available shipping options. The quote reflects the selected products, quantities and delivery speed, and the shipping amount is shown before payment.

No surprise “free shipping” claims.ShopKolbo displays “free” only when the verified quote amount is exactly $0. If the cart or destination changes, the previous quote is removed.

Delivery windows

Arrival dates are estimates based on the selected shipping service. Tracking becomes available after the supplier fulfills the order.

Returns

For return questions, contact ShopKolbo Support within 30 days after delivery and before sending anything back. Items generally must be unused, complete and in original condition. Personalized, hygiene or final-sale items may be ineligible where permitted by law. We will confirm eligibility and provide return instructions and an authorized return address when a return is approved. Do not send a return without those instructions.

Damaged or incorrect items

Contact support promptly with the order number and clear photos. We will review the shipment and provide the available replacement, refund or return instructions.

Customer support

Email ShopKolbo Support at support@shopkolbo.com. Include your order number when asking about an existing order.

Purchase-related shipping and return procedures apply when ordering becomes available. Your applicable statutory consumer rights are not limited by this policy.